Shipping policy

Shipping and Delivery Policy

Last updated: 3 July 2026

At Davorel Sofas, every sofa is custom-made according to the customer’s order. We aim to ensure that all furniture is manufactured, handled and delivered safely and professionally.

This Shipping and Delivery Policy applies to all orders placed through our website, showroom or directly with Davorel Sofas.

1. Delivery Areas

Davorel Sofas currently delivers exclusively within Gauteng, South Africa.

Orders placed for delivery addresses outside Gauteng cannot currently be fulfilled unless alternative arrangements have been agreed to in writing before the order is confirmed.

2. Delivery Fee

A standard delivery fee of R1,500 applies to deliveries within Gauteng.

The applicable delivery fee will be displayed at checkout, included in the customer’s quotation or confirmed before the order is finalised.

Davorel Sofas offers free delivery within a range of 50km from our premises in Centurion.

3. Custom-Made Production Time

All Davorel Sofas products are custom-made per order. We do not hold completed sofas in stock for immediate dispatch.

The estimated production period is 20 to 25 working days, calculated from the date on which:

The order details and specifications have been confirmed;
The required deposit or full payment has been received; and
Any fabric, colour, size or customisation selections have been approved.

Working days exclude Saturdays, Sundays and South African public holidays.

Production periods are estimates and may vary depending on the nature of the order, product specifications, order volumes and material availability. Customers will be informed of any material changes to the estimated completion date.

4. Delivery Arrangements

Once an order has been completed and is ready for delivery, Davorel Sofas will contact the customer to arrange a suitable delivery date.

Customers must provide accurate contact details and remain available so that delivery arrangements can be confirmed.

A requested delivery date is not considered confirmed until it has been approved by Davorel Sofas.

5. Delivery Service

Delivery includes transporting the furniture to the customer’s delivery address and placing it at the entrance of the property on the ground floor only.

The standard delivery service does not include:

Carrying furniture to upper floors;
Carrying furniture up or down staircases;
Using lifts or elevators;
Moving existing furniture;
Hoisting furniture through windows or balconies;
Dismantling doors, gates or fixtures;
Installation or assembly beyond the standard condition in which the product is supplied; or
Carrying furniture an excessive distance from the delivery vehicle.

Customers must arrange any additional labour or specialist services that may be required.

6. Customer Access Responsibilities

Before placing an order, the customer must ensure that the furniture will fit through all relevant access points, including:

Entrance gates;
Driveways;
Doorways;
Passageways;
Hallways; and
The intended room or placement area.

The customer must provide Davorel Sofas with accurate information regarding any access restrictions that may affect delivery.

Davorel Sofas will not be responsible where an item cannot be delivered or placed at the intended location because of insufficient access, incorrect measurements or undisclosed property restrictions.

A refund will not be provided where custom-made furniture does not fit because the customer supplied incorrect measurements or failed to confirm suitable access.

7. Customer Availability

The customer, or an authorised person who is at least 18 years old, must be present at the delivery address on the agreed delivery date.

The person receiving the order must be authorised to:

Accept the furniture;
Inspect the furniture;
Record any visible concerns; and
Sign the applicable delivery documentation.

8. Missed or Unsuccessful Deliveries

Where delivery cannot be completed because:

Nobody is available to receive the order;
The customer provided an incorrect or incomplete address;
Access to the property is restricted;
The furniture cannot pass through the available access points; or
The customer did not disclose relevant delivery restrictions,

the delivery may be returned to Davorel Sofas.

An additional delivery fee will apply before another delivery attempt is arranged. Any additional costs incurred because of an unsuccessful delivery will be payable by the customer.

A new delivery date will only be scheduled once the applicable additional fees have been paid.

9. Inspection at Delivery

Customers must inspect the furniture at the time of delivery before signing the delivery documentation.

Any visible damage, incorrect item or other concern should be:

Reported to the delivery team immediately;
Clearly recorded on the delivery note or proof-of-delivery document; and
Photographed or recorded before the delivery team leaves, where reasonably possible.

Signing a delivery document without recording visible damage may indicate that the furniture was received in an acceptable condition, subject to any rights the customer may have under applicable South African consumer law.

10. Reporting Delivery Issues

Any damage, incorrect item or delivery-related issue must be reported to Davorel Sofas within five days of delivery.

The customer must provide:

The order number or proof of purchase;
A clear description of the issue;
Clear photographs or videos showing the issue; and
A copy or photograph of the delivery documentation, where available.

Reports submitted after this period may be subject to further assessment to determine whether the issue occurred during manufacturing, delivery, use or handling after delivery.

The reporting of an issue does not automatically qualify the customer for a refund or replacement. The product may first need to be inspected and assessed in accordance with the Davorel Sofas Refund Policy and Warranty Policy.

11. Customer Collection

Customers may collect completed orders from the Davorel Sofas showroom at:

Unit B1
5 Bellingham Street
Highveld
Centurion
Gauteng
0157
South Africa

Collection is available by prior arrangement only.

Davorel Sofas will contact the customer once the order is complete and ready for collection. Customers should not arrive for collection before receiving confirmation that the order is ready.

No delivery fee applies where the customer collects the order directly from the showroom.

12. Collection Responsibilities

Customers collecting their furniture are responsible for arranging:

A suitably sized vehicle;
Appropriate loading assistance, where required;
Suitable protective coverings;
Straps or other securing equipment; and
Safe transportation from the showroom.

Customers must inspect the furniture before it leaves the showroom and record any visible concerns immediately.

Davorel Sofas will not be responsible for damage caused by inadequate transport, incorrect loading, improper securing or handling after the furniture has been collected.

The customer or authorised collection representative may be required to provide proof of identity, the order confirmation and proof of payment before the furniture is released.

13. Changes to the Delivery Address

Any request to change the delivery address must be submitted before delivery is scheduled.

Davorel Sofas cannot guarantee that an address change can be accommodated once delivery arrangements have been confirmed.

Address changes may result in additional charges or changes to the scheduled delivery date.

14. Delivery Information

Customers are responsible for ensuring that all delivery information supplied during checkout or when confirming an order is complete and accurate.

Davorel Sofas will not be responsible for delivery delays or unsuccessful deliveries caused by incorrect contact details, incomplete addresses or inaccurate information supplied by the customer.